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FAQs

Answers to some of the most frequently asked questions!

What are your office hours?

Monday to Friday 9 AM to 5 PM

With the exception of federal holidays and Thursdays--to which Dr. Edwards will be out of the office

What is your COVID-19 policy?

All Apex Dermatology staff are fully vaccinated and have their boosters.

We follow the Montgomery County and CDC guidelines to ensure the safety of all our patients and staff.

At this time, masks are not required.

Do you take insurance?

Our office is out-of-network with all major insurance plans, except for Medicare. 

 

For all non-Medicare patients, payment in full is due at the time of service. Our staff will provide you with a receipt for your payment and a completed Health Claim Form (HCFA) with all of the necessary information, including diagnosis and service codes, required by your insurance company to process your claim. The Health Claim Form will be ready for you to mail out that same day. You will be reimbursed directly by your insurance company according to your specific policy.

 

If you have any questions about your specific insurance plan, we advise you to contact your insurance carrier directly. They should be able to provide you with all of the details of your individual plan.

Are you accepting Medicare or Medicaid patients?

Currently, our office is not accepting new Medicare or Medicare Advantage patients. Dr. Edwards would love to be able to accept all new patients; however, due to contractual obligations and quota limits, she is unable to see new patients who have Medicare or Medicare Advantage health insurance plans. Current Medicare patients are not affected by this policy.

Similarly, Dr. Edwards is unable to accept Medicaid health insurance. We deeply apologize for any inconvenience this may cause.

Do you offer Teledermatology visits?

Yes we do! 

You may call or email the office to schedule an appointment.

Sending photos of the problem area(s) to the email (apexdermmd@gmail.com) is recommended prior to your visit. 

What can I expect the day of my appointment?

In an effort to serve you better, we ask that new patients arrive 15 minutes prior to their scheduled appointment time. This time is necessary to allow for new patient registration. We ask that follow-up patients arrive for their appointments on time. If you are late, we will make every effort to see you the same day; however, you may be asked to reschedule if Dr. Edwards' schedule is full.   

We value our patients' time and make every effort to stay on schedule. This is the reason why we ask that you be on time. However, please understand that it is the nature of our specialty that some patients may require additional time with Dr. Edwards for emergency or unforeseen treatment.

What do I bring the day of my appointment?

To allow us to better serve you, please bring the following information to your appointment:
 

  • Driver's license

  • Insurance card

    • While we do not take commercial insurance, we use this information to generate a claim form that you can submit to your insurance for reimbursement.

  • Preferred method of payment

  • Completed New Patient Forms

    • We will email these to you the day before your appointment. Bringing the completed forms with you will greatly speed up your first appointment wait time.

Is there free parking at your office?

Yes, there is ample parking in the front and back of the buildings.

Is your office wheelchair accessible?

Yes, to avoid stairs we recommend parking in the back of Wyngate Medical Park and following the sidewalk and signage to 5602-A. Continue driving up the hill and you will reach the back lot.

How many providers are at Apex Dermatology?

Dr. Edwards is the only provider at this office.

How far should I schedule out?

We are extremely grateful for all our patients--current and new! As of now, we recommend scheduling at least 2-3 months out as the schedule gets filled fairly quickly.

During peak months (such as the summer and winter), we recommend scheduling 3-4 months out to ensure you get the best availability that works for you!

Do you have a cancellation policy?

We understand things happen! We would appreciate you giving the office a call or shooting us an email as soon as you know you can't make an appointment. 


We have an extensive cancelation list we would like to accommodate so letting us know whether you need to cancel an appointment will allow another patient to come earlier. 


That being said, same-day cancellations or no-shows will be billed a $25 fee.  

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